Shipping policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order ships, you will receive a confirmation email with tracking information.
During peak seasons, product launches, or promotional periods, processing times may be slightly extended.
Shipping Rates & Delivery Estimates
We offer free standard shipping within the United States.
Estimated delivery times after shipment:
- Standard Shipping (U.S.): 3–7 business days
- Expedited Shipping (if available): 2–3 business days (additional cost calculated at checkout)
Delivery times are estimates and are not guaranteed.
Shipping Carriers
Orders are shipped using trusted carriers such as USPS, UPS, and FedEx.
Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.
Lost, Stolen, or Delayed Packages
Once a shipment has been handed off to the carrier, we are not responsible for delays, loss, or theft. If an issue occurs, we recommend contacting the carrier directly using your tracking information.
That said, please reach out to support@freelancebrigade.com, and we will do our best to assist.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
International Shipping
At this time, we do not offer international shipping. If this changes, available options and rates will be displayed at checkout.
Contact Us
If you have any questions about shipping or your order, please contact us at support@freelancebrigade.com.